Frequently Asked Questions

Where Do You Ship, and How Quickly?

We ship worldwide! During checkout, simply select your country from the dropdown menu to ensure we can deliver to your location.

Shipping Details:

  • Origin: All orders ship from our Phoenix office using USPS or FedEx.
  • Shipping Options:
    • First Class Mail: 2–5 business days (U.S. only).
    • FedEx Two-Day: Delivered within 2 business days.
    • FedEx Next-Day: Delivered the next business day. 

Shipping Schedule:

  • Monday–Friday: Orders placed by 5:00 AM Arizona time ship the same day. Orders placed after 5:00 AM ship the following business day.
  • Saturday: Orders placed after 5:00 AM will ship on Monday, as no packages are shipped on Sunday.

How Do I Order?

  1. Browse the website and click on the designs you like.
  2. Click the "Add to Cart" button to add them to your shopping cart.
  3. When ready, click the shopping cart icon to review your selections and proceed to checkout.

How Do I Track My Order?

  1. After your order ships, you will receive an "Order Shipped" email containing a tracking number.
  2. The tracking number will also serve as a clickable link. Simply click it to track your order at every stage of delivery.

What Should I Do If My Tracking Information Shows the Package Was Delivered, but I Can't Find It?

If your tracking information indicates that your package has been delivered but you are unable to locate it, follow these steps:

  1. Verify Your Shipping Address

    • Double-check the shipping address on your confirmation email to ensure it matches your location.

  2. Inspect Your Delivery Area

    • Look around your property carefully, including porches, side doors, or garages where packages might have been left.
    • If applicable, check your mailbox for a metallic gold padded mailer or a FedEx box.

  3. Contact Your Local Post Office or FedEx

    • For USPS deliveries, promptly visit or call your local post office to inquire about the package.
    • Request to speak with the Postmaster or a supervisor, as they often have the most authority and resources to investigate.
    • Be sure to provide the tracking number from your shipping confirmation email.

  4. Reach Out to Us

    • After contacting the carrier, get in touch with our customer service team. We will work with you to find a satisfactory resolution to your issue.

By acting quickly and following these steps, we can assist you in resolving the matter effectively.

Can I Use a Discount Code With My Order?

Yes, you can apply a discount code to your order during checkout. To do so, enter the code in the designated discount field and click "Apply" to see the savings reflected in your total.

Please Note:

  • Only one discount code can be used per order. Discounts cannot be stacked or combined.
  • Be sure to enter the code exactly as it appears, as discount codes are case-sensitive.
  • Some discount codes may have specific terms and conditions, such as expiration dates or product exclusions.
  • Only discounts advertised on this page are valid. Any discounts displayed on any other third party website is not valid.

If you encounter any issues with applying your discount code, feel free to contact our customer service team for assistance.

For further questions, feel free to email us at info@primeneckwear.com. We're here to help!