Prime Neckwear FAQ

Where Do You Ship, and How Quickly?

We ship from our Phoenix, Arizona office and offer shipping within the United States and to select international destinations.

During checkout, simply select your country from the dropdown menu to view the available shipping options for your location.

What Shipping Options Are Available?

Free Standard Shipping

We offer free standard shipping on all U.S. orders, with no minimum purchase required.

Estimated delivery time: 2–5 business days via USPS

FedEx 2 Business Day Shipping

Need your order faster? We offer FedEx 2 Business Day shipping.

Cost: $11.95
Estimated delivery time: 2 business days

FedEx Next Business Day Shipping

For the fastest delivery, we offer FedEx Next Business Day shipping.

Cost: $49.95
Available for orders within the continental U.S.

Please note that delivery times are estimates and carrier delays may occasionally occur.

When Will My Order Ship?

We work hard to ship orders as quickly as possible.

Monday – Friday
Orders placed before 5:00 AM Arizona Time will ship the same business day.
Orders placed after 5:00 AM Arizona Time will ship the next business day.

Saturday
Orders placed before 5:00 AM Arizona Time will ship the same day.
Orders placed after 5:00 AM Arizona Time will ship the following Monday.

Sunday
Orders do not ship on Sundays.

To help avoid delays, please make sure your shipping address is complete and accurate, including any apartment, suite, or unit number.

Do You Ship Internationally?

Yes, we ship to select international destinations.

Canada

Shipping costs are calculated based on package weight.

Customs duties and taxes are included at checkout for a smoother delivery experience.

Estimated delivery time: 7–14 business days via USPS

Other International Destinations

Delivery times may vary depending on the destination and customs clearance.

Customs duties, taxes, and import fees are the responsibility of the recipient unless otherwise stated at checkout.

How Do I Place an Order?

Ordering from Prime Neckwear is simple.

Browse our website and select the designs you like. Click “Add to Cart” to add items to your shopping cart.

When you are ready to checkout, click the shopping cart icon to review your items and complete your purchase.

How Do I Track My Order?

Once your order ships, you will receive an Order Shipped email with your tracking number.

Your tracking number will also be a clickable link, so you can easily follow your package throughout the delivery process.

What Should I Do If My Tracking Says Delivered, but I Cannot Find My Package?

If your tracking information shows that your package was delivered but you cannot locate it, we recommend taking the following steps as soon as possible.

First, double-check the shipping address on your order confirmation email to make sure it is correct.

Next, carefully check around your delivery area, including your mailbox, porch, side doors, garage, front desk, mailroom, or any other area where packages may be placed.

If your package was shipped with USPS, please contact or visit your local post office and provide them with your tracking number. Speaking with a supervisor or Postmaster may help them investigate the delivery more quickly.

If your package was shipped with FedEx, please contact FedEx directly with your tracking number for assistance.

After contacting the carrier, please reach out to us at info@primeneckwear.com. We’ll do our best to help review the situation and assist with next steps.

Can I Use a Discount Code With My Order?

Yes, you can apply a valid discount code during checkout.

Enter the code in the discount field and click “Apply” to see the savings reflected in your order total.

Please note:

Only one discount code can be used per order. Discount codes cannot be stacked or combined.

Discount codes must be entered exactly as shown, as they may be case-sensitive.

Some discount codes may have expiration dates, product exclusions, or other terms and conditions.

Only discounts advertised directly by Prime Neckwear are valid. Discount codes found on third-party coupon websites may not be accepted.

Reward gift cards cannot be combined with coupon codes.

Do Reward Points Expire?

Yes. Reward points expire 90 days from the date the reward was issued.

What Photos Count Toward Additional Reward Points?

To receive additional reward points for adding a photo to your review, the photo must show the actual item you purchased and received.

Photos must be taken by you and should clearly show the product in your possession. Photos copied from our website, product pages, advertisements, screenshots, or any other online source do not qualify for additional reward points.

Reward points are intended for customers who share real photos of their purchased items to help other shoppers see how the product looks in person.

Examples of qualifying photos:

A photo of the item after you received it.
A photo of the item being used, worn, displayed, or unpacked.
A close-up photo showing the product’s details, color, size, or condition.

Examples of photos that do not qualify:

A screenshot of a product image from our website.
A photo taken of a product photo on our website.
A copied image from an advertisement, social media post, or another online listing.
Any photo that does not show the actual item you purchased.

Reviews with non-qualifying photos may still be posted, but they will not be eligible for the additional photo reward points.

How Many Reviews Can I Leave and Earn Points For?

You can earn reward points for your first ten eligible reviews within any rolling 365-day period.

A rolling 365-day period means the limit is based on the past 365 days from the date you submit a review, not on a calendar year. Once you have earned points for ten reviews during that period, additional reviews may still be submitted, but they will not earn reward points until one or more of your previous rewarded reviews falls outside the 365-day window.

For example, if you earned points for a review on March 1, that review will no longer count toward your ten-review limit after 365 days have passed. At that time, you may become eligible to earn points for another review.

Where Are Your Products Made?

Our products are manufactured in China and shipped from our Phoenix, Arizona office.

We carefully package and ship each order from our U.S. location to help ensure your items arrive quickly and in great condition.

Can I Return My Order?

Eligible non-sale items may be returned within 30 days of delivery.

To qualify for a refund, items must be returned in their original, unworn, and unused condition, with all tags and packaging intact, including plastic sleeves.

Sale items and personalized products are final sale and cannot be returned or exchanged.

How Do I Start a Return or Exchange?

To start a return or exchange, please email us at info@primeneckwear.com with your order number and the reason for your return or exchange.

Once your return is approved, we will send you a prepaid return shipping label. Simply package your item securely, attach the label, and drop it off with the designated carrier.

Is There a Return Shipping Cost?

Not for U.S. orders. 

Do You Offer Exchanges?

Yes. We offer free exchanges on eligible non-sale items.

If you would like to exchange an item for a different size, color, or style, please contact us at info@primeneckwear.com and we’ll be happy to help.

If the new item costs more than the original item, the price difference will need to be paid before the exchange is shipped.

After an exchange has been completed, the exchanged item is final sale.

Can I Return a Product That Was Delivered Late?

Carrier delays can occasionally happen and are outside of our control.

Expedited shipping fees, including FedEx 2 Business Day and FedEx Next Business Day shipping, are non-refundable. However, eligible items may still be returned according to our return policy.

What Happens If My Returned Item Is Worn or Not Returnable?

To be eligible for a refund or exchange, returned items must be unworn, unused, and in returnable condition.

If an item is received worn, used, damaged, missing packaging, or otherwise determined to be non-returnable, we will be unable to issue a refund or exchange. Non-returnable items will not be shipped back to the customer.

Still Have Questions?

We’re happy to help. Please email us at info@primeneckwear.com and our customer service team will assist you.