Return Policy
Returns And Exchanges Are Easy!
Simply Email Us At info@primeneckwear.com To Get Your Return Or Exchange Started.
EXCHANGES
We offer FREE exchanges for 60 days from the order date. We provide you with a free, prepaid return label.
RETURNS FOR STORE CREDIT
We offer FREE returns for STORE CREDIT for 60 days from the order date. We provide you with a free, prepaid return label.
RETURNS FOR A REFUND
If you are not 100% satisfied with your purchase, it may be returned within 30 days of the order date for a refund. Once your return is marked as delivered, we will process the return within 5-7 business days. Shipping costs are non-refundable. We charge a $5 handling fee per returned order when you return your order for a refund. Simply email us for the return address. Email us with your return tracking number once the return package has been shipped.
Items Must Be:
- Unworn and in new condition
- Shipped with the original Packaging
SALE ITEMS
All sale orders and clearance items are final sale and cannot be returned or exchanged.
When purchasing with a discount code the refund or store credit will be given in the amount of the discount value paid on the original order.
Note: Face Mask Are Final Sale And Cannot Be Returned For A Refund Or Store Credit. Sale Items Are Final Sale And Cannot Be Returned Or Exchanged.
