Return Policy

Prime Neckwear Return Policy

We want you to love your purchase! If your item isn’t quite what you expected, we’ve made returns easy and straightforward.

30-Day Return Window for Non-Sale Items

  • You have 30 days from the date of purchase to return non-sale items for a full refund, provided the item is in its original, unworn condition with all tags and packaging intact.

Sale Items & Personalized Products

  • Sale items and personalized products are final sale and cannot be returned or exchanged for any reason.

Return Shipping Fee

  • All returns will incur an $8.99 return shipping fee, which will be deducted from your refund.

How to Return or Exchange

  1. Contact Us:

    • Email us at info@primeneckwear.com with your order number and the reason for your return or exchange. Our team will assist you promptly.

  2. Return Label:

    • Once approved, we’ll send you a prepaid return shipping label. Simply pack your items securely, attach the label, and drop it off at your nearest shipping center.

  3. Refund Processing:

    • The original shipping cost (if applicable) is non-refundable.

    • The $8.99 return shipping fee will be deducted from your refund.

    • We’ll process your refund within 5–7 business days after we receive and inspect the returned items. You will receive an email notification when your refund is processed.

Exchanges

  • If you’d like to exchange an item for a different size or color, we offer free exchanges for all non-sale items. If you’re exchanging for an item that costs more, the difference will need to be paid.

  • After an exchange, all sales are final.

Important Notes

  • Prime Neckwear is not responsible for carrier delays and cannot reimburse or refund shipping charges for any reason.

  • To ensure a smooth process, please return items in their original condition, with all tags and packaging intact.

  • Orders placed using FedEx 2 Day or Next Day are not eligible for return for any reason. 

Thank you for choosing Prime Neckwear. We strive to make your shopping experience as simple and enjoyable as possible!